Privacy Policy

Privacy Policy

Introduction

Welcome to https://colorado-springs-adolescent-and-teen-therapy.denvermentalhealthcare.com (hereinafter referred to as “Colorado Springs Adolescent and Teen Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites or services linked from our platform. These external sites have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides your interactions when:

  1. You sign up for an account and use our applications or services as an authorized user.
  2. You visit our website and engage with its content, features, or tools.
  3. We communicate with you via email, phone, or text messages regarding your inquiries, appointments, or feedback.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide our services effectively:

  • Account Information: This includes your name, contact details (email, phone number), user credentials (username, password), and any profile settings you choose to share.
  • Payment Information: We process data related to billing and payments, such as credit card numbers, expiration dates, and billing addresses.
  • Financial Information: Details about your financial status or insurance coverage may be collected for administrative purposes.
  • Purchase Information: Data regarding products or services purchased from us, including quantities, order history, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile carrier information to facilitate service delivery.
  • Location Data: Your geographical location data when you interact with our geolocated services or provide consent for location tracking.
  • Feedback and Reviews: Comments, suggestions, and ratings you share with us to improve our services.
  • Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless login or sharing purposes.
  • Product Information: Details about products or services of interest that you browse on our site, including preferences and customization options.

We collect this data through direct user input, automated systems (like cookies and tracking technologies), and third-party sources who provide us with aggregated or de-identified information for marketing or research purposes.

Cookies

Cookies are small text files stored on your browser that play a crucial role in enhancing your experience with our services:

  • Strictly Necessary Cookies: These ensure basic functions like login, session management, and website navigation work as intended.
  • Preference Cookies: Used to remember settings or preferences you’ve chosen, such as language selection or font size.
  • Analytics Cookies: Help us understand user behavior by tracking anonymous data about your interactions with our site for improvement purposes.

Users have control over non-essential cookies through our Cookie Manager, where you can manage and customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected. Once the purpose is achieved or when no longer required by law, we securely delete or anonymize the data. Our retention periods vary based on the type of data and legal obligations:

  • Financial records and transaction histories may be retained for tax or accounting purposes.
  • Personal information associated with customer support interactions is kept for future reference.
  • We may store aggregated or de-identified data indefinitely for research, analytics, and improvement initiatives.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: All communications between your device and our servers are encrypted to protect sensitive information during transit.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing confidential data.
  • Regular Security Audits: We conduct periodic security assessments and updates to ensure our defenses against cyber threats remain robust.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services are not intentionally designed for or directed at children, and we do not knowingly collect personal data from them. If you believe we have inadvertently collected such information, please contact us using the details provided in the ‘Contact Us’ section below.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its current use.
  • Rectification: Have inaccuracies or out-of-date information corrected or updated.
  • Erasure (Right to be Forgotten): Request the deletion of your data where there are no legal grounds for retaining it.
  • Restriction: Limit our processing of your data under certain circumstances, such as challenging its accuracy or legality.
  • Portability: Receive your personal data in a structured, commonly used format and have it transferred to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Ensure that exercising your rights does not adversely affect your relationship with us.

To exercise any of these rights, please reach out to our Data Protection Officer using the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for any updates.

Contact Us

For any inquiries, requests for data access or correction, unsubscribe, or general privacy-related questions, please contact us:

Email: contact@colorado-springs-adolescent-and-teen-therapy.denvermentalhealthcare.com

Mailing Address: Colorado Springs Adolescent and Teen Therapy, Privacy Team, [Address], Colorado Springs, CO, 80906, USA